Frequently Asked Questions
Everything you need to know about Brisbane Electric Bikes, from shipping to maintenance.
Do you offer free shipping within Australia?
Yes, we offer free standard shipping on all electric bike orders over $1,500 to most metropolitan areas across Australia. For regional locations or smaller accessories, shipping costs are calculated at checkout.
Can I test ride a bike before purchasing?
Absolutely! We encourage customers to visit our Brisbane showroom for a complimentary test ride. Our experts will help you find the perfect frame size and motor configuration for your riding style.
What kind of warranty comes with my electric bike?
All our e-bikes come with a comprehensive manufacturer's warranty. Typically, this includes a 2-year warranty on the motor and battery, and a lifetime or 5-year warranty on the frame, depending on the brand.
Do you provide assembly services for online orders?
Every bike shipped from Brisbane Electric Bikes undergoes a professional pre-delivery inspection. While bikes are shipped 85% assembled for safety in transit, you will only need to attach the pedals and straighten the handlebars using the included tool kit.
What is your return policy for e-bikes?
We offer a 14-day return policy for unused bikes in their original packaging. Please note that a restocking fee may apply, and the customer is responsible for return shipping costs unless the product is faulty.
Do you offer financing or 'Buy Now, Pay Later' options?
Yes, we support various payment methods including Afterpay, ZipMoney, and traditional credit cards to help make your transition to electric commuting more affordable.